Services — 01

Managed IT Support
that stops problems before they start.

Your whole environment — computers, email, internet, security, backups — owned end-to-end under one flat monthly agreement. Fixed before your team notices.

What's covered.

Monitoring & maintenancealways on

Automated monitoring of every device and server around the clock, patching applied on schedule, disk and health checks before they become failures — alerts reach a human the moment something looks wrong.

continuous
Helpdeskdirect line

Your team gets a direct line to the owner — no ticket black hole, no reading your story from scratch every call.

same person, every time
Microsoft 365email & files

Mailboxes, Teams, SharePoint and OneDrive set up properly, licensed correctly and backed up — because Microsoft doesn't back it up for you.

fully managed
Security & backupsthe safety net

Multi-factor authentication everywhere, endpoint protection, tested backups, and a recovery plan you actually understand.

tested, not assumed
Vendor wranglingwe take the calls

Internet outages, printer companies, software support — if it's technology-adjacent and eating your time, we handle the vendor for you.

your time back

How pricing works

One flat rate. No surprise invoices.

Per-user, per-month, covering everything above. If something breaks, fixing it is already paid for — which means our incentive is to stop it breaking, not to bill you for the fix.

No lock-in contracts. If we're not earning the fee, you can leave.

Questions

Common questions, straight answers.

Do you work with our current tools and setup?

Yes — we work with what you have. Most clients keep Microsoft 365, their line-of-business software and existing hardware; we take ownership of making it all run reliably.

FAQ
Is there a lock-in contract?

No. Managed support is billed monthly with no lock-in. If we're not earning the fee, you can leave.

FAQ
How fast is the response?

You deal directly with the owner — urgent issues get a same-day response, and monitoring catches most problems before you notice them.

FAQ
Do you service outer suburbs?

We're based in Brisbane and on-site across the metro area — CBD, New Farm, Fortitude Valley, Toowong and inner north & west. Remote monitoring works anywhere.

FAQ
Boutique by design — a deliberately short client list
Deal with the owner — the person who fixes it is the person you talk to
Local — on-site across the Brisbane metro: CBD, New Farm, Fortitude Valley, Toowong, inner north & west

Start here

Fifteen minutes. Tell me what hurts.

No sales deck, no jargon. I'll look at your actual setup and give you a straight answer on what's worth fixing — and what might be worth building.

hello@actualit.com.au

or call 1300 792 126 · Brisbane, QLD