Services 01

Managed IT Support
that stops problems before they start.

Your whole environment (computers, email, internet, security, backups) owned end-to-end under one flat monthly agreement. Fixed before your team notices.

What's covered.

Monitoring & maintenancealways on

Automated monitoring of every device and server around the clock, patching applied on schedule, disk and health checks before they become failures. Alerts reach a human the moment something looks wrong.

continuous
Helpdeskdirect line

Your team gets a direct line to the owner: no ticket black hole, no reading your story from scratch every call.

same person, every time
Microsoft 365email & files

Mailboxes, Teams, SharePoint and OneDrive set up properly, licensed correctly and backed up, because Microsoft doesn't back it up for you.

fully managed
Security & backupsthe safety net

Multi-factor authentication everywhere, endpoint protection, tested backups, and a recovery plan you actually understand.

tested, not assumed
Vendor wranglingwe take the calls

Internet outages, printer companies, software support: if it's technology-adjacent and eating your time, we handle the vendor for you.

your time back

How pricing works

One flat rate. No surprise invoices.

Per-user, per-month, covering everything above. If something breaks, fixing it is already paid for, which means our incentive is to stop it breaking, not to bill you for the fix.

No lock-in contracts. If we're not earning the fee, you can leave.

Questions

Common questions, straight answers.

Do you work with our current tools and setup?

Yes. We work with what you have. Most clients keep Microsoft 365, their line-of-business software and existing hardware; we take ownership of making it all run reliably.

FAQ
Is there a lock-in contract?

No. Managed support is billed monthly with no lock-in. If we're not earning the fee, you can leave.

FAQ
How fast is the response?

You deal directly with the owner. Urgent issues get a same-day response, and monitoring catches most problems before you notice them.

FAQ
Do you service outer suburbs?

We're based in Brisbane and on-site across the metro area: CBD, New Farm, Fortitude Valley, Toowong and inner north & west. Remote monitoring works anywhere.

FAQ
Boutique by design: a deliberately short client list
Deal with the owner: the person who fixes it is the person you talk to
Local: on-site across the Brisbane metro: CBD, New Farm, Fortitude Valley, Toowong, inner north & west

Start here

Fifteen minutes. Tell me what hurts.

No sales deck, no jargon. I'll look at your actual setup and give you a straight answer on what's worth fixing, and what might be worth building.

hello@actualit.com.au

or call 1300 792 126 · Brisbane, QLD