Services — 01
Managed IT Support
that stops problems before they start.
Your whole environment — computers, email, internet, security, backups — owned end-to-end under one flat monthly agreement. Fixed before your team notices.
What's covered.
Automated monitoring of every device and server around the clock, patching applied on schedule, disk and health checks before they become failures — alerts reach a human the moment something looks wrong.
Your team gets a direct line to the owner — no ticket black hole, no reading your story from scratch every call.
Mailboxes, Teams, SharePoint and OneDrive set up properly, licensed correctly and backed up — because Microsoft doesn't back it up for you.
Multi-factor authentication everywhere, endpoint protection, tested backups, and a recovery plan you actually understand.
Internet outages, printer companies, software support — if it's technology-adjacent and eating your time, we handle the vendor for you.
How pricing works
One flat rate. No surprise invoices.
Per-user, per-month, covering everything above. If something breaks, fixing it is already paid for — which means our incentive is to stop it breaking, not to bill you for the fix.
No lock-in contracts. If we're not earning the fee, you can leave.
Questions
Common questions, straight answers.
Yes — we work with what you have. Most clients keep Microsoft 365, their line-of-business software and existing hardware; we take ownership of making it all run reliably.
No. Managed support is billed monthly with no lock-in. If we're not earning the fee, you can leave.
You deal directly with the owner — urgent issues get a same-day response, and monitoring catches most problems before you notice them.
We're based in Brisbane and on-site across the metro area — CBD, New Farm, Fortitude Valley, Toowong and inner north & west. Remote monitoring works anywhere.
Start here
Fifteen minutes. Tell me what hurts.
No sales deck, no jargon. I'll look at your actual setup and give you a straight answer on what's worth fixing — and what might be worth building.
hello@actualit.com.auor call 1300 792 126 · Brisbane, QLD